Happy New Year
Wishing you all a belated Happy New Year!! 2009 promises to be another busy one in my wee world, though I plan to post some more on this blog when time permits...
Intralink saga continues
After the relative "happy face" of my last post about Intralink 3.4 - PTC released the bombshell that 3.4 M060 is not very stable after all... They posted a low-key customer bulletin (quoted below) announcing that they'd withdrawn it. I was grateful to guys on the PTC/USER exploder for pointing this out before Christmas, otherwise I'd never have seen it - and gone ahead with more upgrades unwittingly...
As it happened, I decided to cancel 4 further M060 upgrades (hoping the 8 dataservers I'd done so far would be OK - so far no bad news :-) ).
Last week I heard about a patch developed by PTC Tech support, and after some emails + prompting I've finally got hold of it... so it'll be available to users to combat workspace corruption, etc...
The whole episode demolishes my previously growing confidence in PTC's ability to provide good quality software, let's hope they can make a better impression in future.
Several customers have reported an issue with Pro/INTRALINK 3.4 M060 to PTC Technical Support where some user’s Pro/INTRALINK workspaces become corrupt and not recoverable. Instances that have occurred are sporadic and not reproducible through a given set of steps. Nevertheless, due to the potential severity of this issue, Pro/INTRALINK 3.4 M060 has been removed from distribution.
PTC continues to work towards resolving this issue and a fix is currently under development. Customers who are using Pro/INTRALINK 3.4 M060 in production are encouraged to contact Technical Support to request a M060 patch that has been developed to address this issue. Customers who are not yet in production with 3.4 M060 are encouraged to wait for Pro/INTRALINK 3.4 M061, which contains a fix for this issue and is scheduled to be available in February. Upon release, Pro/INTRALINK 3.4 M061 will be available to all active maintenance paying customers.
Please note that extended support is not required to receive either the M060 patch or the Pro/INTRALINK 3.4 M061 download. Please see TAN 143517 for additional details.
3 comments:
PTC have not be communitation this in a good matter.
Firts today (weeks after it was on the bulletin) it was mailed for PTC Technical Support Subscriptions
A patch is released, But I don't understand why we have to open a cal to get it. Why not just put it on download pages.
Support told me:
The patch is just a temporary fix to reduce occurence of the corruption , it
doesn't resolve it completly.
It look like we have to add the patch and later upgrade to M61.
Anyway I have not notice this problem on any of my servers with M060.
I have not tested the patch yet.
Regards
Johs
I have downloaded the new patch, and after uninstalling everything, and reinstalling using M061, I am unable to complete the dataserver installation. Then I discover you only need install the client side of M061, the server side is fine at M060. So Now I have a broken M061 installation and I am still waiting for PTC to assist.
In our case, I'm running M060 Servers with M061 clients - seems OK for hundreds of users so far... and I have another 5 upgrades this weekend..
Ed
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