CADminBlog: CAD Admin + Pro/E Help

CAD Admin advice, Pro/E + Intralink tips + resources.
This stuff contains my personal opinions, please don't take it as representative of my employer.

July 23, 2009

Crash and Cache - ProE's secret settings

This week we had a couple of instances of ProE crashing immediately on open...
Looking at the PTC/USER exploders it seemed it may be related to PTC.com being down... not so, our config.pro has included this setting for the past 3 years:

web_enable_subscription no
(It turns off the facility to connect with PTC.com on startup)

After some time with a couple of Tech support operatives, we eventually discovered that deleting the ProE "cache" folder allowed it to start properly. This mysterious folder is located on Windows systems @

C:\Documents and Settings\%username%\Application Data\PTC\ProENGINEER
And it seems to have quite an impact on ProE... we have an inkling that one workstation perhaps got a corrupt file here during a recent power outage.

So, there's something to stick in your memory-bank for any future strange ProE crashes...

June 09, 2009

PTC/USER 2009

PTC/USER 2009 is underway in Orlando - to stay up-to-date see this site: http://www.ptc.com/events/ptcuser09/

During my previous trips, I blogged each day (PTC/USER 2006 + PTC/USER 2004) - and it's good to see many more folks spreading the word now... keep it up guys!! My favourites so far are:

I can't make it this year due to house renovations, but it's good to hear the news via fellow Pro/E users... Let me know if you find any others....

January 21, 2009

Happy New Year

Wishing you all a belated Happy New Year!! 2009 promises to be another busy one in my wee world, though I plan to post some more on this blog when time permits...

Intralink saga continues
After the relative "happy face" of my last post about Intralink 3.4 - PTC released the bombshell that 3.4 M060 is not very stable after all... They posted a low-key customer bulletin (quoted below) announcing that they'd withdrawn it. I was grateful to guys on the PTC/USER exploder for pointing this out before Christmas, otherwise I'd never have seen it - and gone ahead with more upgrades unwittingly...

As it happened, I decided to cancel 4 further M060 upgrades (hoping the 8 dataservers I'd done so far would be OK - so far no bad news :-) ).

Last week I heard about a patch developed by PTC Tech support, and after some emails + prompting I've finally got hold of it... so it'll be available to users to combat workspace corruption, etc...

The whole episode demolishes my previously growing confidence in PTC's ability to provide good quality software, let's hope they can make a better impression in future.

Quote from PTC.com:

Several customers have reported an issue with Pro/INTRALINK 3.4 M060 to PTC Technical Support where some user’s Pro/INTRALINK workspaces become corrupt and not recoverable. Instances that have occurred are sporadic and not reproducible through a given set of steps. Nevertheless, due to the potential severity of this issue, Pro/INTRALINK 3.4 M060 has been removed from distribution.

PTC continues to work towards resolving this issue and a fix is currently under development. Customers who are using Pro/INTRALINK 3.4 M060 in production are encouraged to contact Technical Support to request a M060 patch that has been developed to address this issue. Customers who are not yet in production with 3.4 M060 are encouraged to wait for Pro/INTRALINK 3.4 M061, which contains a fix for this issue and is scheduled to be available in February. Upon release, Pro/INTRALINK 3.4 M061 will be available to all active maintenance paying customers.

Please note that extended support is not required to receive either the M060 patch or the Pro/INTRALINK 3.4 M061 download. Please see TAN 143517 for additional details.

October 17, 2008

Intralink 3.4 - the next chapter... M060

You may have seen my posts last year about struggles with Intralink 3.4 installation and more notes on Intralink 3.4 M040 - well, I'm pleased to report the next step in that process is much simpler!

Upgrading M040 to M060 is a stroll in the park... I've had 100% success on 3 runs, though Windows 2000 Server isn't supported with this version (something I found out the hard way on our old test server, yet to be upgraded to Win2003).

I followed my previous method - and created a batch file to put all the steps together - makes it much easier to repeat the process for many servers. Here are some notes:

1 - Get a secure backup of your existing Intralink database - including dump file and "cold backup" of all the dbs files (as security)
2 - Uninstall the current versions using Add/Remove Programs:
- a) Fileserver
- b) Dataserver
- c) OSA
3 - Remove traces of Oracle (there's usually something left behind) - including program files, registry, path, etc.
4 - Reboot

5 - Install Fileserver + start with port parameter
6 - Install OSA, including:
- a) Oracle 10g DVD
- b) Oracle 10.2.0.3 patch
7 - Install Dataserver

8 - Then import your dump file:
- a) Set some things

set PROI_SYS_PWD=dschangeme
set ORA_SYS_PWD=manager
set FS_SYS_PWD=fschangeme
set DATASRV=dataserver_loadpoint
set DUMP=dump file location

- b) Autoextend on (see below)

- c) Import
cd %DATASRV%\intralink\export\
call ilink_import manager %DUMP%

- d) Run Patches...
cd %DATASRV%\intralink\
copy example_intralink.new intralink.new /y
cd %DATASRV%\intralink\dbs\ilink_patches\tools
call ilink_patches all ilnk INTRALINK

- e) Autoextend off (see below)
- f) Run proimgr (DSMU) - and check/set your database tables & server read/write status


Autoextend... run these SQL lines against the database - with "ON" at start, and "OFF" when you're done:
alter database datafile 'dataserver\INTRALINK\DBS\ILNK_DEVELOPMENT_1.DBF' autoextend on;
alter database datafile 'dataserver\INTRALINK\DBS\ILNK_PDM_INDEX_1.DBF' autoextend on;
alter database datafile 'dataserver\INTRALINK\DBS\ILNK_PDM_TABLE_1.DBF' autoextend on;
alter database datafile 'dataserver\INTRALINK\DBS\SYSTEM_01.DBF' autoextend on;
alter database tempfile 'dataserver\INTRALINK\DBS\TEMP_01.DBF' autoextend on;
alter database datafile 'dataserver\INTRALINK\DBS\UNDOTBS1_01.DBF' autoextend on;

July 18, 2008

Slow news month ;-)

Now we have a new baby daughter and I've joined a band, there will be even less posting going on here...


However if anyone has suggestions, let me know.

Edwin

May 14, 2008

Managing Pro/E systems (part 2)

Continuing from my previous post on the subject, here's a little more...

Once you've got folks starting up the same way, you'll want to look after their standard files.  I believe you can build standards (or best practices) into the software and make it easier for people to do things the "right" way.  You can do more work behind the scenes to make things simpler for your CAD users.

Here I'll explain a method that's had widespread success so far (100s of users, 30+ combinations of "standards"), and I'm keen to improve further...

Custom multi-level configs

  • Put some thought into organising your CAD user locations, servers, groups
  • Define standards that apply at each level: global / server / group / individual
  • Build particular "flavour" of config.pro for each CAD session... ensure people get the standards they need
  • I was inspired during a PTC/USER presentation from Cummins several years ago where they mentioned using the copy command to append config.pro files

File organisation / distribution

  • Store standard files (*.pro/*.pcf etc) on servers across network
  • Keep "main" version up-to-date on server nearest design group
  • Allow access + control by local "CAD Contact"
  • Copy around other servers as required by remote groups

Compared to others I've spoken to, I'm not that draconian.  :-)  But you have to make your own decisions for your particular system.

On the same topic I hear via PTC/USER exploder there's to be a special-interest meeting about managing CAD standards + best practices at Long Beach.  I can't make it this year, but it's sure to be another bigger + better event for Pro/E + loads more...

If anyone reading this is going along and fancies "reporting" back, let me know.

May 09, 2008

CADminTools 4.0: Quick Install

4.0 is live to the world...

I was going to make a nice instructional video, but made this instead... it's a Friday after all

:-)